:root{
  --bg:#F6F2F1;--panel:#FFFFFF;--ink:#140F0E;--ink2:#3B3230;--muted:#72655F;--rule:#EAE1DE;--soft:#FBF7F6;
  --red:#D42A2A;--red2:#7C1719;--tint:#FCEDEC;--ok:#1F8A4C;--okt:#E7F5EC;--warn:#B26B00;--warnt:#FFF4DE;
  --side:#140F0E;--side2:#231816;--sideink:#EDE3E1;--sidemuted:#A8958F;
  --display:"Unbounded","Arial Black",system-ui,sans-serif;--body:"Plus Jakarta Sans",system-ui,sans-serif;--mono:"JetBrains Mono",ui-monospace,monospace;
  --r:12px;--shadow:0 16px 40px -24px rgba(60,20,18,.35);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--ink);font:14.5px/1.55 var(--body)}
[hidden]{display:none!important}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--red2)}
:focus-visible{outline:2px solid var(--red);outline-offset:2px}
h1,h2,h3{margin:0;letter-spacing:-.02em}
h1{font:800 1.45rem/1.2 var(--display)}
h2{font:700 1.1rem/1.3 var(--body)}
h3{font:700 .98rem/1.3 var(--body)}
p{margin:0}
.boot{padding:40px;color:var(--muted)}
.muted{color:var(--muted)}
.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}
.sr{position:absolute;left:-9999px}

/* ---------- buttons & inputs ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:9px 16px;border-radius:999px;border:1.5px solid transparent;
  font-weight:700;cursor:pointer;background:var(--panel);color:var(--ink);border-color:var(--rule);transition:transform .12s ease,background .15s ease;white-space:nowrap}
.btn:hover{border-color:#d9ccc8}.btn:active{transform:scale(.97)}
.btn.primary{background:linear-gradient(135deg,#FF4A40,#B81F24);color:#fff;border-color:transparent;box-shadow:0 10px 22px -12px rgba(212,42,42,.8)}
.btn.dark{background:var(--ink);color:#fff;border-color:var(--ink)}
.btn.ok{background:var(--ok);color:#fff;border-color:var(--ok)}
.btn.danger{color:var(--red2);border-color:#f0c9c6}
.btn.sm{min-height:32px;padding:5px 12px;font-size:.84rem}
.btn:disabled{opacity:.55;cursor:not-allowed}
.btn svg{width:16px;height:16px}
label.f{display:grid;gap:5px;font-weight:600;font-size:.86rem}
label.f small{font-weight:400;color:var(--muted)}
input.i,select.i,textarea.i{width:100%;padding:10px 12px;border:1.5px solid var(--rule);border-radius:10px;background:#fff}
input.i:focus,select.i:focus,textarea.i:focus{outline:none;border-color:var(--red);box-shadow:0 0 0 3px var(--tint)}
input.i[aria-invalid="true"]{border-color:var(--red)}
.check{display:flex;gap:8px;align-items:center;font-weight:500}
.check input{width:17px;height:17px;accent-color:var(--red)}
.err{color:var(--red2);font-size:.84rem;min-height:1em}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media (max-width:720px){.grid2{grid-template-columns:1fr}}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.spacer{flex:1}

/* ---------- auth screens ---------- */
.auth{min-height:100vh;min-height:100dvh;display:grid;place-items:center;padding:24px 16px;
  background:radial-gradient(60% 60% at 85% 10%,rgba(212,42,42,.35),transparent 60%),radial-gradient(50% 50% at 0% 100%,rgba(124,23,25,.45),transparent 70%),#0E0A0A}
.auth-card{width:min(420px,100%);background:var(--panel);border-radius:20px;padding:30px;display:grid;gap:16px;box-shadow:0 40px 80px -30px rgba(0,0,0,.7)}
.auth-card .brand{display:flex;align-items:center;gap:10px}
.auth-card .brand img{width:40px;height:40px}
.brand b{font:800 1.05rem/1 var(--display);letter-spacing:.02em}.brand b em{font-style:normal;color:var(--red)}
.portal-tag{margin-left:6px;padding:2px 7px;border-radius:999px;background:#ef4444;color:#fff;font:800 .62rem/1.4 var(--display);letter-spacing:.08em}
.auth-card form{display:grid;gap:14px}

/* ---------- shell ---------- */
.shell{display:grid;grid-template-columns:232px 1fr;min-height:100%}
.side{background:var(--side);color:var(--sideink);display:flex;flex-direction:column;padding:18px 12px;gap:18px;position:sticky;top:0;height:100vh}
.side .brand{display:flex;align-items:center;gap:10px;padding:0 8px}
.side .brand img{width:34px;height:34px}
.side .brand b em{color:#FF5A4F}
.side .tenant{padding:10px 12px;border-radius:10px;background:var(--side2);font-size:.82rem}
.side .tenant small{display:block;color:var(--sidemuted);font:.68rem/1.4 var(--mono);text-transform:uppercase;letter-spacing:.1em}
.nav{display:grid;gap:2px}
.nav a{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:9px;color:var(--sideink);text-decoration:none;font-weight:600;font-size:.92rem}
.nav a svg{width:18px;height:18px;opacity:.8}
.nav a:hover{background:var(--side2)}
.nav a[aria-current="page"]{background:linear-gradient(135deg,rgba(255,74,64,.25),rgba(184,31,36,.15));color:#fff;box-shadow:inset 3px 0 0 #FF4A40}
.nav .grp{font:.66rem/1 var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--sidemuted);padding:14px 12px 6px}
.side .me{margin-top:auto;display:grid;gap:8px;padding:10px 12px;border-top:1px solid #2c201e}
.side .me b{font-size:.88rem}.side .me small{color:var(--sidemuted);font-size:.75rem}
.side .me button{background:none;border:0;color:var(--sidemuted);text-align:left;padding:0;cursor:pointer;text-decoration:underline;font-size:.8rem}
.main{min-width:0;padding:22px clamp(16px,3vw,32px) 120px;display:grid;gap:18px;align-content:start}
.topbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.menu-btn{display:none}
@media (max-width:900px){
  .shell{grid-template-columns:1fr}
  .side{position:fixed;inset:0 auto 0 0;width:260px;z-index:60;transform:translateX(-105%);transition:transform .2s ease}
  .side.open{transform:none;box-shadow:0 0 0 100vmax rgba(0,0,0,.45)}
  .menu-btn{display:inline-flex}
}

/* ---------- cards / tables ---------- */
.card{background:var(--panel);border:1px solid var(--rule);border-radius:16px;padding:18px;display:grid;gap:14px;align-content:start}
.card.flush{padding:0;overflow:hidden}
.tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
@media (max-width:900px){.tiles{grid-template-columns:1fr 1fr}}
.tile{background:var(--panel);border:1px solid var(--rule);border-radius:14px;padding:16px;display:grid;gap:4px}
.tile small{font:.7rem/1 var(--mono);letter-spacing:.1em;text-transform:uppercase;color:var(--muted)}
.tile b{font:800 1.7rem/1.1 var(--display);font-variant-numeric:tabular-nums}
.tbl-wrap{overflow-x:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:.9rem}
.tbl th{text-align:left;font:.7rem/1 var(--mono);letter-spacing:.08em;text-transform:uppercase;color:var(--muted);padding:12px 14px;border-bottom:1px solid var(--rule);background:var(--soft);white-space:nowrap}
.tbl td{padding:11px 14px;border-bottom:1px solid var(--rule);vertical-align:top}
.tbl tr.click{cursor:pointer}.tbl tr.click:hover td{background:var(--soft)}
.tbl tr:last-child td{border-bottom:0}
.pill{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border-radius:999px;font-size:.74rem;font-weight:700;background:var(--soft);border:1px solid var(--rule);color:var(--ink2);white-space:nowrap}
.pill.ok{background:var(--okt);border-color:#bfe3cc;color:#12663A}
.pill.red{background:var(--tint);border-color:#f3c9c5;color:var(--red2)}
.pill.warn{background:var(--warnt);border-color:#f2d9a4;color:var(--warn)}
.empty{padding:34px 18px;text-align:center;color:var(--muted);display:grid;gap:10px;justify-items:center}
.searchbar{display:flex;gap:10px;flex-wrap:wrap}
.searchbar input{flex:1;min-width:200px}
.pager{display:flex;gap:8px;align-items:center;justify-content:flex-end;padding:10px 14px;border-top:1px solid var(--rule)}

/* ---------- customer page ---------- */
.cust{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr);gap:18px;align-items:start}
@media (max-width:1100px){.cust{grid-template-columns:1fr}}
.cust-head{display:flex;gap:14px;align-items:center;flex-wrap:wrap}
.avatar{width:48px;height:48px;border-radius:50%;display:grid;place-items:center;background:var(--tint);color:var(--red2);font:800 1rem/1 var(--display);flex:none}
.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 18px}
@media (max-width:620px){.kv{grid-template-columns:1fr}}
.maskrow{display:flex;gap:8px;align-items:center}
.maskrow input{flex:1}
.timeline{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.timeline li{display:grid;grid-template-columns:auto 1fr;gap:10px;align-items:start}
.tl-ico{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--soft);border:1px solid var(--rule);color:var(--ink2)}
.tl-ico svg{width:15px;height:15px}
.tl-ico.call{background:var(--okt);border-color:#bfe3cc;color:var(--ok)}
.tl-body{background:var(--soft);border:1px solid var(--rule);border-radius:10px;padding:9px 12px;display:grid;gap:3px}
.tl-body small{color:var(--muted);font:.72rem/1.4 var(--mono)}

/* ---------- dialogs ---------- */
dialog{border:0;border-radius:18px;padding:0;width:min(560px,calc(100vw - 32px));box-shadow:0 40px 80px -30px rgba(0,0,0,.6)}
dialog::backdrop{background:rgba(20,15,14,.55)}
.dlg{padding:22px;display:grid;gap:14px;max-height:calc(100vh - 60px);overflow:auto}
.dlg header{display:flex;justify-content:space-between;align-items:center;gap:10px}
.x{background:none;border:0;font-size:1.5rem;line-height:1;cursor:pointer;color:var(--muted)}
.secret{font:500 1.1rem/1.3 var(--mono);background:var(--ink);color:#fff;padding:12px 14px;border-radius:10px;letter-spacing:.04em;user-select:all;word-break:break-all}
.note{padding:10px 12px;border-radius:10px;background:var(--warnt);color:#6b4300;font-size:.86rem}

#toast{position:fixed;left:50%;bottom:22px;transform:translateX(-50%);z-index:90;display:grid;gap:8px;justify-items:center;pointer-events:none}
#toast div{background:var(--ink);color:#fff;padding:10px 16px;border-radius:999px;font-weight:600;box-shadow:var(--shadow);animation:up .2s ease}
#toast div.bad{background:var(--red2)}
@keyframes up{from{transform:translateY(8px);opacity:0}to{transform:none;opacity:1}}

/* ---------- phone dock ---------- */
.dock{position:fixed;right:18px;bottom:18px;z-index:70;width:min(380px,calc(100vw - 36px));display:grid;gap:10px}
.dock-bar{display:flex;align-items:center;gap:10px;background:var(--ink);color:#fff;border-radius:999px;padding:8px 8px 8px 16px;box-shadow:0 18px 40px -16px rgba(0,0,0,.6);justify-self:end}
.dock-bar .st{display:flex;align-items:center;gap:8px;font-weight:600;font-size:.88rem}
.dock-bar .st i{width:10px;height:10px;border-radius:50%;background:#9A8E8B}
.dock-bar .st.on i{background:#4CD787;box-shadow:0 0 0 4px rgba(76,215,135,.25)}
.dock-bar .st.busy i{background:#FFB020}
.dock-bar .st.err i{background:#FF5A4F}
.dock-bar button{border:0;border-radius:999px;padding:8px 14px;font-weight:700;cursor:pointer;background:#fff;color:var(--red2)}
.dock-bar button.on{background:var(--ok);color:#fff}
.dock-bar .dial-toggle{background:#2c201e;color:#fff}
.dock-panel{background:var(--panel);border:1px solid var(--rule);border-radius:18px;box-shadow:0 30px 60px -24px rgba(20,15,14,.55);padding:16px;display:grid;gap:12px;max-height:calc(100vh - 110px);overflow:auto}
.dock-panel.ring{border-color:var(--red);animation:ringglow 1.4s ease-in-out infinite}
@keyframes ringglow{50%{box-shadow:0 0 0 6px rgba(212,42,42,.15),0 30px 60px -24px rgba(20,15,14,.55)}}
.call-who{display:flex;gap:12px;align-items:center}
.call-who .avatar{width:44px;height:44px}
.call-who b{display:block;font-size:1.02rem}
.call-who small{color:var(--muted);font:.8rem/1.3 var(--mono)}
.eyebrow{font:500 .7rem/1 var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--red)}
.eyebrow.ok{color:var(--ok)}
.match{border:1px solid var(--rule);border-radius:12px;padding:12px;display:grid;gap:8px;background:var(--soft)}
.match .kv{grid-template-columns:1fr 1fr;gap:6px 12px;font-size:.84rem}
.match .kv dt{color:var(--muted);font-size:.72rem}
.match .kv dd{margin:0;font-weight:600;word-break:break-word}
.timer{font:500 1.6rem/1 var(--mono);font-variant-numeric:tabular-nums;text-align:center}
.ctrls{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.ctrls .btn{border-radius:12px}
.ctrls .btn[aria-pressed="true"]{background:var(--ink);color:#fff;border-color:var(--ink)}
@media (prefers-reduced-motion:reduce){.dock-panel.ring{animation:none}}
a.btn{text-decoration:none}

/* ---------- call panel minimize ---------- */
.dock-head{display:flex;align-items:center;margin:-6px -6px -4px 0}
.min-btn{width:32px;height:32px;border-radius:50%;border:1px solid var(--rule);background:var(--soft);color:var(--ink2);font:700 1.1rem/1 var(--body);cursor:pointer;display:grid;place-items:center}
.min-btn:hover{background:var(--ink);color:#fff;border-color:var(--ink)}
.dock-bar .chip{display:flex;align-items:center;gap:8px;max-width:210px;background:#2c201e;color:#fff;border-radius:999px;padding:7px 12px 7px 10px;border:0;cursor:pointer;font-weight:600}
.dock-bar .chip i{width:9px;height:9px;border-radius:50%;background:#4CD787;box-shadow:0 0 0 0 rgba(76,215,135,.6);animation:chippulse 1.6s infinite;flex:none}
.dock-bar .chip .chip-t{font:500 .86rem/1 var(--mono);font-variant-numeric:tabular-nums}
.dock-bar .chip .chip-n{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.84rem;color:#E5D9D6}
.dock-bar .chip:hover{background:#3a2a27}
.dock-bar .chip-end{background:var(--red)!important;color:#fff!important;padding:8px 12px}
.dock-bar.has-chip .st{display:none}
@keyframes chippulse{70%{box-shadow:0 0 0 7px rgba(76,215,135,0)}100%{box-shadow:0 0 0 0 rgba(76,215,135,0)}}
@media (prefers-reduced-motion:reduce){.dock-bar .chip i{animation:none}}
/* give page content room so the bar never hides the last form buttons */
.main{padding-bottom:140px}
.dock-bar button{white-space:nowrap}.dock-bar{max-width:100%;flex-wrap:nowrap}

/* minimize control always visible: pinned to the top of the panel */
.dock-panel{max-height:min(560px,calc(100vh - 120px));padding-top:0}
.dock-head{position:sticky;top:0;z-index:2;margin:0 -16px 0;padding:10px 12px 8px 16px;background:var(--panel);border-bottom:1px solid var(--rule);border-radius:18px 18px 0 0;display:flex;align-items:center}
.min-btn{width:auto;height:34px;padding:0 14px;border-radius:999px;display:inline-flex;align-items:center;gap:6px;font:700 .86rem/1 var(--body);background:var(--ink);color:#fff;border-color:var(--ink)}
.min-btn:hover{background:var(--red2);border-color:var(--red2)}
.min-btn span{font-size:.9rem}
.dock-head::before{content:"Call";font:500 .7rem/1 var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}
.dialer + .dock-head::before,.dock-panel:has(.dialer) .dock-head::before{content:"Dial pad"}

/* ---------- inbox ---------- */
.main:has(.inbox){padding-bottom:22px}
.inbox{display:grid;grid-template-columns:320px minmax(0,1fr) 290px;gap:14px;height:calc(100vh - 175px);min-height:480px}
.conv-col{display:flex;flex-direction:column;gap:10px;min-height:0}
.tabs{display:flex;gap:6px;align-items:center}
.tabs a{padding:6px 12px;border-radius:999px;text-decoration:none;color:var(--ink2);font-weight:600;font-size:.86rem;border:1px solid var(--rule);background:var(--panel)}
.tabs a.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.check.sm{font-size:.84rem}
.conv-list{list-style:none;margin:0;padding:0;overflow-y:auto;display:grid;gap:6px;align-content:start;flex:1;min-height:0}
.conv-list li.empty{padding:20px;color:var(--muted);text-align:center;background:var(--panel);border:1px dashed var(--rule);border-radius:12px}
.conv{width:100%;text-align:left;display:grid;grid-template-columns:auto 1fr;gap:10px;padding:11px;border-radius:12px;border:1px solid var(--rule);background:var(--panel);cursor:pointer}
.conv:hover{border-color:#d9ccc8}
.conv.active{border-color:var(--red);box-shadow:0 0 0 3px var(--tint)}
.conv.unread b{color:var(--red2)}
.conv-main{display:grid;gap:3px;min-width:0}
.conv-main .row{flex-wrap:nowrap;gap:6px}
.conv .preview{color:var(--ink2);font-size:.84rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.avatar.sm{width:36px;height:36px;font-size:.78rem}
.pill.xs{font-size:.68rem;padding:1px 7px}
.warn-t{color:var(--warn);font-size:.74rem}
.count{margin-left:auto;background:var(--red);color:#fff;border-radius:999px;font:700 .7rem/1 var(--body);padding:4px 7px}
.thread{background:var(--panel);border:1px solid var(--rule);border-radius:16px;display:flex;flex-direction:column;min-height:0;overflow:hidden}
.thread > .empty{margin:auto}
.thread-head{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--rule);flex-wrap:wrap}
.thread-head .back{display:none}
.msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:var(--soft)}
.bubble{max-width:86%;padding:9px 12px;border-radius:14px;white-space:pre-wrap;word-wrap:break-word;font-size:.92rem;line-height:1.45}
.bubble small{display:block;font:.7rem/1.4 var(--mono);opacity:.7;margin-top:3px}
.bubble.cust{align-self:flex-start;background:#fff;border:1px solid var(--rule);border-bottom-left-radius:4px}
.bubble.agent{align-self:flex-end;background:linear-gradient(135deg,#E23B35,#B81F24);color:#fff;border-bottom-right-radius:4px}
.sys{align-self:center;color:var(--muted);font-size:.78rem}
.composer{display:flex;gap:8px;padding:10px;border-top:1px solid var(--rule);align-items:flex-end}
.composer textarea{resize:vertical;min-height:44px;max-height:180px}
.conv-side{display:grid;gap:12px;align-content:start;overflow-y:auto;min-height:0}
.kv1{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;margin:0;font-size:.86rem}
.kv1 dt{color:var(--muted)}.kv1 dd{margin:0;word-break:break-word}
details summary{cursor:pointer;font-weight:700;margin:6px 0}
.nav-badge{margin-left:auto;background:#FF4A40;color:#fff;border-radius:999px;font:700 .7rem/1 var(--body);padding:4px 7px}
.swatch{width:16px;height:16px;border-radius:50%;border:1px solid var(--rule)}
pre.code{margin:0;padding:12px 14px;background:var(--ink);color:#F5E9E7;border-radius:10px;font:.82rem/1.5 var(--mono);white-space:pre-wrap;word-break:break-all}
@media (max-width:1200px){.inbox{grid-template-columns:300px minmax(0,1fr)}.conv-side{display:none}}
@media (max-width:760px){
  .inbox{grid-template-columns:1fr;height:auto}
  .inbox .thread{display:none;height:calc(100vh - 120px)}
  .inbox.show-thread .thread{display:flex}.inbox.show-thread .conv-col{display:none}
  .thread-head .back{display:inline-flex}
}

.install{display:grid;gap:12px;border-top:1px solid var(--rule);padding-top:14px}
.install h3{margin:0;font-size:1rem}
.install .tabs{flex-wrap:wrap}
.install-body p{margin:0}
ol.steps{margin:0;padding-left:20px;display:grid;gap:4px}

/* chat attachments */
.composer .clip{flex:none;width:44px;height:44px;padding:0;display:grid;place-items:center;border-radius:50%}
.chat-img{display:block}.chat-img img{display:block;max-width:260px;max-height:260px;border-radius:10px;background:rgba(0,0,0,.06)}
.chat-file{display:flex;align-items:center;gap:10px;color:inherit;text-decoration:none}
.chat-file .fi{flex:none;width:36px;height:36px;border-radius:8px;display:grid;place-items:center;background:rgba(0,0,0,.08);font:800 .7rem/1 var(--mono);text-transform:uppercase}
.bubble.agent .chat-file .fi{background:rgba(255,255,255,.18)}
.chat-file u{word-break:break-all}.chat-file small{display:block;opacity:.75}

/* WhatsApp */
.pill.xs.wa{background:#E7F8EE;color:#11643A;border-color:#BFE9D0}
.pill.warn{background:#FFF4E5;color:#8A4B00;border-color:#F3D9B1}
h2.sec{margin:8px 0 -4px;font-size:1rem;color:var(--ink2);text-transform:uppercase;letter-spacing:.06em}
.wa-link{display:grid;gap:14px;width:min(520px,calc(100vw - 80px))}
.wa-link .note{margin:0;padding:10px 12px;border-radius:10px;background:#FFF8E6;border:1px solid #F3E0A8;font-size:.86rem}
.wa-steps{display:grid;gap:14px;justify-items:center}.wa-steps ol{justify-self:stretch}.wa-steps small{display:block;text-align:center;margin-top:6px}
.qr-box{width:264px;min-height:264px;display:grid;place-items:center;border:1px solid var(--rule);border-radius:12px;background:#fff}
.qr-box img.qr{display:block;width:256px;height:256px;image-rendering:pixelated}
.pair{font:800 2rem/1 var(--mono);letter-spacing:.12em;margin:4px 0}
.chat-audio{display:grid;gap:4px}.chat-audio audio{max-width:260px}.chat-audio a{font-size:.78rem;color:inherit}
.bubble .chat-audio{margin-top:20px}

/* email hosting */
.tbl.dns td{vertical-align:top}
code.dnsval{display:block;max-width:520px;white-space:pre-wrap;word-break:break-all;font:.78rem/1.45 var(--mono);background:var(--bg);padding:6px 8px;border-radius:6px}
.meter{width:90px;height:6px;border-radius:3px;background:var(--rule);overflow:hidden;margin-bottom:3px}.meter i{display:block;height:100%;background:#1F8A4C}
ul.plain{list-style:none;margin:0;padding:0;display:grid;gap:8px}

/* email channel */
.pill.xs.em{background:#E8EFFE;color:#1E40AF;border-color:#C7D6FB}
.thread-head .subj{font-weight:600;font-size:.9rem;margin-top:2px;color:var(--ink)}

/* ---------- campaigns ---------- */
.camp-list{display:grid;gap:12px}
.card.camp{gap:10px}
.card.camp h2{font-size:1.05rem;margin:0}
.card.camp h2 a{color:inherit;text-decoration:none}
.card.camp h2 a:hover{text-decoration:underline}
.camp-prog{display:flex;height:8px;border-radius:999px;background:var(--soft);border:1px solid var(--rule);overflow:hidden}
.camp-prog i{display:block;height:100%}
.camp-prog i.done{background:var(--ok)}
.camp-prog i.fail{background:#C9BBB7}
.camp-prog i.pend{background:#F2C46B}
.tiles:has(> .tile:nth-child(6)){grid-template-columns:repeat(6,1fr)}
@media (max-width:900px){.tiles:has(> .tile:nth-child(6)){grid-template-columns:repeat(3,1fr)}}
@media (max-width:520px){.tiles:has(> .tile:nth-child(6)){grid-template-columns:1fr 1fr}}
.tile.ok b{color:var(--ok)}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}
@media (max-width:720px){.grid3{grid-template-columns:1fr}}
fieldset.days{border:1px solid var(--rule);border-radius:12px;padding:10px 12px;margin:0;display:flex;flex-wrap:wrap;gap:6px 16px}
fieldset.days legend{font-weight:700;font-size:.86rem;padding:0 4px}
.work{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:16px;align-items:start}
@media (max-width:900px){.work{grid-template-columns:1fr}}
.card.lead h2{margin:0;font-size:1.25rem}
.card.lead .avatar{width:48px;height:48px;font-size:1rem}
.card.lead dl.kv1{background:var(--soft);border:1px solid var(--rule);border-radius:12px;padding:12px}
.script{white-space:pre-wrap;line-height:1.55;background:var(--soft);border-left:3px solid var(--red);border-radius:8px;padding:10px 12px}
ul.plain li + li{border-top:1px solid var(--rule);padding-top:8px}
.pill.ls-new{background:var(--panel)}
.pill.ls-in_progress{background:#E8EFFE;color:#1E40AF;border-color:#C7D6FB}
.pill.ls-retry,.pill.ls-callback{background:var(--warnt);color:var(--warn);border-color:#f2d9a4}
.pill.ls-done{background:var(--okt);color:#12663A;border-color:#bfe3cc}
.pill.ls-failed{background:var(--soft);color:var(--muted)}
.pill.ls-dnc{background:var(--tint);color:var(--red2);border-color:#f3c9c5}
.tabs{flex-wrap:wrap}

/* ---------- REDLOTUS hotline / company details ---------- */
.side .hotline{margin-top:auto;display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:10px;background:var(--side2);color:var(--sideink);text-decoration:none}
.side .hotline svg{width:18px;height:18px;color:#FF5A4F;flex:none}
.side .hotline span{display:grid;line-height:1.25}
.side .hotline small{color:var(--sidemuted);font:.64rem/1.4 var(--mono);text-transform:uppercase;letter-spacing:.1em}
.side .hotline b{font-size:.92rem;font-variant-numeric:tabular-nums}
.side .hotline:hover b{text-decoration:underline}
.side .hotline + .me{margin-top:0}
.auth-foot{display:grid;gap:4px;border-top:1px solid var(--rule);padding-top:14px;font-size:.86rem;color:var(--ink2)}
.auth-foot a{color:var(--red);font-weight:700;text-decoration:none}
.auth-foot small{color:var(--muted);font-size:.74rem}
.side{overflow-y:auto}
.side{scrollbar-width:thin;scrollbar-color:#3a2c2a transparent;overscroll-behavior:contain}
.card > .row > svg{width:20px;height:20px;flex:none;color:var(--red)}
.rec{margin:4px 0}.rec audio{width:100%;max-width:420px;height:36px}

/* ---------- reports ---------- */
.filters{display:flex;flex-wrap:wrap;gap:10px 14px;align-items:center}
.filters .tabs{flex-wrap:wrap}
.i.sm{padding:7px 10px;font-size:.86rem;width:auto;min-width:150px}
.row.custom{gap:8px;flex-wrap:wrap}.row.custom .i{width:auto}
.tiles.five{grid-template-columns:repeat(5,1fr)}
@media (max-width:1000px){.tiles.five{grid-template-columns:repeat(3,1fr)}}
@media (max-width:600px){.tiles.five{grid-template-columns:1fr 1fr}}
.tile .sub{font-size:.78rem;color:var(--muted)}
.chart-wrap{position:relative}
.chart{width:100%;height:auto;display:block;overflow:visible}
.chart .grid{stroke:var(--rule);stroke-width:1}
.chart .base{stroke:#CFC3BF;stroke-width:1}
.chart .tick{fill:var(--muted);font:11px var(--mono)}
.chart .bar{fill:var(--red);transition:opacity .12s}
.chart .bar.on{opacity:.75}
.chart .hit{fill:transparent;cursor:default;outline:none}
.chart .hit:focus-visible{stroke:var(--ink);stroke-width:1.5;stroke-dasharray:3 3}
.chart-tip{position:absolute;transform:translate(-50%,-100%);background:var(--ink);color:#fff;border-radius:10px;padding:8px 11px;display:grid;gap:2px;pointer-events:none;white-space:nowrap;box-shadow:0 10px 24px -10px rgba(0,0,0,.5);z-index:2}
.chart-tip b{font-size:.95rem}.chart-tip span{font-size:.8rem;color:#E8DEDB}.chart-tip small{font:.7rem var(--mono);color:#BFB2AE}
.table-view summary{cursor:pointer;font-size:.85rem;color:var(--muted)}
.table-view .tbl-wrap{margin-top:10px;max-height:320px;overflow:auto}
.card h2.pad,.card .pad{padding:16px 18px 0;margin:0}
.card.flush h2.pad{padding-bottom:12px}
ul.bars{list-style:none;margin:0;padding:0;display:grid;gap:9px}
ul.bars li{display:grid;grid-template-columns:minmax(110px,1fr) 2fr auto;gap:10px;align-items:center;font-size:.88rem}
ul.bars .track{height:10px;background:var(--soft);border-radius:999px;overflow:hidden}
ul.bars .track i{display:block;height:100%;background:var(--red);border-radius:999px}
.warn-card{border-color:#f2d9a4;background:var(--warnt)}
.card > .row:has(> svg:first-child){flex-wrap:nowrap;align-items:flex-start}.card > .row > svg:first-child{margin-top:2px}
.kv1.big{font-size:.95rem;gap:10px 18px}.card .row.pad{padding:16px 18px 12px}
/* ---------- incoming calls (IVR) ---------- */
.opt{display:grid;grid-template-columns:80px minmax(120px,1fr) 2.2fr auto;gap:10px;align-items:end;border:1px solid var(--rule);border-radius:12px;padding:10px 12px;background:var(--soft)}
.opt fieldset.days{padding:6px 10px}
@media (max-width:760px){.opt{grid-template-columns:80px 1fr auto}.opt fieldset{grid-column:1/-1;order:3}}
ul.prompts audio{height:34px;max-width:280px}
.row.upload .i{width:auto;flex:1 1 200px}
/* ---------- predictive dialer ---------- */
.pd-bar .row{align-items:center}
.pd-say{margin:0;font-weight:700;padding-left:14px;border-left:4px solid var(--rule)}
.pd-say.idle{border-color:var(--ok);color:#12663A}
.pd-say.call{border-color:var(--red)}
.pd-say.wrap{border-color:var(--warn);color:var(--warn)}
.pd-say.paused{color:var(--muted)}
.btn.pd-toggle{min-width:150px;justify-content:center;font-size:1rem}
.tiles.pd{grid-template-columns:repeat(6,1fr)}
@media (max-width:1000px){.tiles.pd{grid-template-columns:repeat(3,1fr)}}
@media (max-width:560px){.tiles.pd{grid-template-columns:1fr 1fr}}
.tile.bad b{color:var(--red)}
ul.pd-agents{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:8px 18px}
ul.hol li{gap:12px;flex-wrap:wrap}.row.add{gap:8px;flex-wrap:wrap}.row.add .i{width:auto;flex:1 1 160px}

/* ---------- orders ---------- */
.row.wrap,.tabs.wrap{flex-wrap:wrap}
.tabs a small{color:inherit;opacity:.6;font-weight:500}
.btn .nav-badge{position:static;margin-left:4px}
.item-row{display:grid;grid-template-columns:minmax(0,1fr) 14px 80px 120px 100px 38px;gap:8px;align-items:center}
.item-row.head small{font:.68rem/1 var(--mono);letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.item-row .x{color:var(--muted);text-align:center}
.item-row .amt{text-align:right}
.items{display:grid;gap:8px}
.items-total{display:grid;align-content:end;justify-items:end;gap:2px}
.items-total .big{font:800 1.3rem/1.2 var(--display);font-variant-numeric:tabular-nums}
@media (max-width:700px){.item-row{grid-template-columns:1fr 1fr 40px}.item-row .x,.item-row .amt,.item-row.head{display:none}.item-row>input:first-child{grid-column:1/-1}}
ul.pick{list-style:none;margin:6px 0 0;padding:0;display:grid;gap:4px}
.btn.block{width:100%;justify-content:flex-start}
.tbl tr.sum td{border-bottom:0;padding-top:6px;padding-bottom:6px;color:var(--ink2)}
.tbl tr.sum.total td{border-top:1px solid var(--rule);font-size:1rem}
.card.cod{border-color:#f2d9a4;background:linear-gradient(0deg,var(--panel),var(--warnt))}
.tbl td.mono,.tbl.orders td a.mono{white-space:nowrap}
/* ---------- online shop connections ---------- */
.copy{display:grid;gap:4px;padding:10px 12px;border:1px solid var(--rule);border-radius:10px;background:var(--soft)}
.copy small{font:.68rem/1 var(--mono);letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
ol.steps{margin:0;padding-left:20px;display:grid;gap:6px}
pre.code{background:var(--ink);color:#f3ece9;border-radius:10px;padding:12px 14px;overflow-x:auto;font:.78rem/1.5 var(--mono);white-space:pre}
details.guide{border-top:1px solid var(--rule);padding-top:10px}
details.guide summary{cursor:pointer;font-weight:700}
.dlg>*{min-width:0}.dlg pre.code{max-width:100%}
.tbl td>.btn.sm{margin-bottom:5px}

/* ---------- online shop: products, stock, payment slips ---------- */
.thumb{width:48px;height:48px;border-radius:10px;object-fit:cover;border:1px solid var(--rule);background:var(--soft);display:block}
.thumb.none{display:grid;place-items:center;color:var(--muted)}.thumb.none svg{width:20px;height:20px}
.tbl s.muted{font-size:.8rem}
.prod{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:16px;align-items:start}
.photos{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:10px}
.photos figure{position:relative;margin:0;aspect-ratio:1;border-radius:12px;overflow:hidden;border:1px solid var(--rule);background:var(--soft)}
.photos img{width:100%;height:100%;object-fit:cover;display:block}
.photos.sm{grid-template-columns:repeat(auto-fill,minmax(72px,1fr))}
.photos .x{position:absolute;top:6px;right:6px;width:26px;height:26px;border-radius:50%;border:0;background:rgba(20,15,14,.72);color:#fff;cursor:pointer;font-size:1rem;line-height:1}
.photos .x:hover{background:var(--red)}
.photos .main{position:absolute;left:6px;bottom:6px;background:var(--panel)}
.tiles.three{grid-template-columns:repeat(3,1fr)}
.tbl.units td{padding:9px 12px}
.slips{display:grid;gap:16px}
.card.slip{grid-template-columns:minmax(160px,260px) minmax(0,1fr);gap:18px;align-items:start}
.slip-img{display:block;border-radius:12px;overflow:hidden;border:1px solid var(--rule);background:var(--soft);aspect-ratio:3/4}
.slip-img img{width:100%;height:100%;object-fit:contain;display:block;background:#fff}
.slip-img .pdf{height:100%;display:grid;place-items:center;align-content:center;gap:6px;color:var(--ink2);text-align:center}
.slip-img .pdf svg{width:34px;height:34px;color:var(--red)}
.due{font:800 1.9rem/1.1 var(--display);letter-spacing:-.02em}
@media (max-width:900px){.prod{grid-template-columns:1fr}.card.slip{grid-template-columns:1fr}.slip-img{max-width:100%;aspect-ratio:auto;height:260px}}
@media (max-width:640px){.tiles.three{grid-template-columns:1fr 1fr 1fr}.tiles.three .tile b{font-size:1.3rem}}
/* WhatsApp campaign preview */
.wa-bubble{display:grid;gap:6px;max-width:380px;padding:10px 12px;border-radius:12px 12px 12px 4px;background:#E7F8EE;border:1px solid #BFE9D0;font-size:.92rem}
.tiles.wa-tiles,.tiles.wa-tiles:has(> .tile:nth-child(6)){grid-template-columns:repeat(auto-fit,minmax(110px,1fr))}
dialog:has(.wide){width:min(680px,calc(100vw - 32px))}
/* chat translation */
.trnote{margin-top:4px;font-size:.78rem;opacity:.8}.trnote summary{cursor:pointer;font-style:italic;list-style:none}.trnote summary::-webkit-details-marker{display:none}
.trnote summary::before{content:"⇄ ";font-style:normal}.trnote[open] span{display:block;margin-top:2px;padding-left:8px;border-left:2px solid currentColor;opacity:.9}
.trbar{padding:6px 14px 0;font-size:.8rem;color:var(--ink-2,#555)}
/* quick replies */
.qbox{margin:0 14px;border:1px solid var(--rule);border-radius:12px;background:#fff;padding:8px;display:grid;gap:6px;max-height:260px;overflow:hidden;grid-template-rows:auto 1fr}
.qlist{overflow:auto;display:grid;gap:4px}.qitem{text-align:left;border:0;background:none;padding:6px 8px;border-radius:8px;cursor:pointer;display:grid;gap:2px;font:inherit}
.qitem:hover,.qitem:focus-visible{background:var(--tint,#f6f0ee)}.qitem span{font-size:.8rem;color:var(--ink-2,#666);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.grid3 b.big{display:block;font:800 1.5rem/1.2 var(--display);font-variant-numeric:tabular-nums;margin:2px 0}
/* website settings: Malay box under each text */
.bmrow{display:grid;grid-template-columns:auto 1fr;gap:8px;align-items:start;margin-top:4px}.bmrow .pill{margin-top:9px}
.i.bm{background:#FBF8F7}.card.sub{background:var(--bg-2,#faf7f6);box-shadow:none}
/* sidebar: page finder, collapsible groups */
.side .navfind{width:100%;background:var(--side2);border:1px solid #3a2c2a;color:var(--sideink);border-radius:9px;padding:8px 11px;font:inherit;font-size:.84rem;outline:none}
.side .navfind::placeholder{color:var(--sidemuted)}
.side .navfind:focus{border-color:#FF4A40}
.nav .ngrp{margin-top:10px;border-left:4px solid var(--g,#6366f1);border-radius:4px;margin-left:2px;padding-left:4px}
.nav .ngrp>summary{background:color-mix(in srgb,var(--g,#6366f1) 34%,transparent);color:#fff!important;font-weight:800;letter-spacing:.12em;padding:9px 10px!important;border-radius:8px;margin-bottom:4px}
.nav .ngrp>summary:hover{background:color-mix(in srgb,var(--g,#6366f1) 38%,transparent)}
.nav .ngrp>summary .gdot{width:10px;height:10px;border-radius:50%;background:var(--g,#6366f1);margin-right:8px;flex:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--g,#6366f1) 35%,transparent)}
.nav .ngrp>summary .gt{margin-right:auto}
.nav .ngrp a svg{color:var(--g,currentColor)}
.nav .ngrp a[aria-current=page]{background:color-mix(in srgb,var(--g,#6366f1) 30%,transparent)!important;box-shadow:inset 3px 0 var(--g,#6366f1)}
.nav .ngrp>summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;font:.66rem/1 var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--sidemuted);padding:12px 12px 6px;border-radius:7px;user-select:none}
.nav .ngrp>summary::-webkit-details-marker{display:none}
.nav .ngrp>summary::after{content:'';width:6px;height:6px;border-right:1.5px solid currentColor;border-bottom:1.5px solid currentColor;transform:rotate(-45deg);transition:transform .15s}
.nav .ngrp[open]>summary::after{transform:rotate(45deg)}
.nav .ngrp>summary:hover{color:var(--sideink)}
.nav .nsub{display:block;color:var(--sidemuted);font-size:.7rem;padding:8px 12px 2px;opacity:.75}
.nav a[hidden],.nav .ngrp[hidden],.nav .nsub[hidden]{display:none}
.side .me{gap:6px;padding:10px 8px 0}
.nav a{padding:7px 12px}
.side .me select.i{background:var(--side2);color:var(--sideink);border-color:#3a2c2a}
.demo-bar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin:-8px 0 14px;padding:9px 14px;border-radius:10px;background:#FFF4E5;border:1px solid #F5D3A0;color:#7A4A00;font-size:.88rem}
.demo-bar b{background:#E8890C;color:#fff;border-radius:6px;padding:2px 8px;font-size:.75rem;letter-spacing:.04em;text-transform:uppercase}
.demo-bar a{margin-left:auto;font-weight:700;color:#B42318}
/* customer statuses (each client picks a colour per status) */
.pill.cs-grey{background:var(--soft);color:var(--ink2)}
.pill.cs-blue{background:#E8EFFE;color:#1E40AF;border-color:#C7D6FB}
.pill.cs-amber{background:#FFF4E5;color:#8A4B00;border-color:#F3D9B1}
.pill.cs-green{background:var(--okt);color:#12663A;border-color:#bfe3cc}
.pill.cs-orange{background:#FFEDE0;color:#9A3D00;border-color:#F6CBA9}
.pill.cs-red{background:var(--tint);color:var(--red2);border-color:#f3c9c5}
.pill.cs-purple{background:#F1EAFE;color:#5B21B6;border-color:#DCCBFB}
.cfilters{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.cfilters .i{width:auto;min-width:130px}
.bulkbar{position:sticky;bottom:12px;z-index:5;display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:10px 14px;border-radius:14px;background:var(--ink);color:#fff;box-shadow:0 8px 30px rgba(0,0,0,.2)}
.bulkbar .i{width:auto;min-width:150px;color:var(--ink);background:#fff}
.ok-t{color:#12663A;font-weight:600}
dialog:has(.xwide){width:min(900px,calc(100vw - 32px))}

/* Orders: rows coloured by what they need (public/orders.js NEED) */
.tbl.orders tr.need-slip td:first-child{box-shadow:inset 4px 0 #e67e22}.tbl.orders tr.need-cancels_soon td:first-child{box-shadow:inset 4px 0 #e74c3c}
.tbl.orders tr.need-confirm td:first-child{box-shadow:inset 4px 0 #f1c40f}.tbl.orders tr.need-send td:first-child{box-shadow:inset 4px 0 #27ae60}
.tbl.orders tr.need-unpaid td:first-child{box-shadow:inset 4px 0 #bdc3c7}.tbl.orders tr.need-cancels_soon{background:color-mix(in srgb,#e74c3c 7%,transparent)}
.tbl.orders tr.need-slip{background:color-mix(in srgb,#e67e22 6%,transparent)}.tbl.orders small.need{font-size:.72rem;color:var(--muted,#777)}
/* order steps */
.osteps{display:flex;gap:0;flex-wrap:wrap;margin:6px 0 2px}.osteps .st{flex:1;min-width:120px;position:relative;padding:22px 6px 0;text-align:center;font-size:.78rem}
.osteps .st::before{content:'';position:absolute;top:8px;left:0;right:0;height:3px;background:var(--line,#e5e0dd)}.osteps .st:first-child::before{left:50%}.osteps .st:last-child::before{right:50%}
.osteps .st.done::before{background:#27ae60}.osteps .st .dot{position:absolute;top:2px;left:50%;transform:translateX(-50%);width:15px;height:15px;border-radius:50%;background:var(--card,#fff);border:3px solid var(--line,#d5ceca)}
.osteps .st.done .dot{background:#27ae60;border-color:#27ae60}.osteps .st.cur .dot{border-color:#e67e22;box-shadow:0 0 0 4px color-mix(in srgb,#e67e22 25%,transparent)}
.osteps .st b{display:block}.osteps .st small{display:block;color:var(--muted,#777);font-size:.7rem}.osteps .st.cur b{color:#d35400}